Shipping Policy
Delivery Timeframes
Delivery timelines are set by the seller and displayed on each product page. Estimated delivery times typically range from 1-7 business days depending on the seller's location and your delivery address.
Shipping Costs
Shipping fees are determined by the seller and displayed at checkout. Some sellers offer free shipping on qualifying orders. BNS does not set or collect shipping fees.
Order Tracking
Once an order is dispatched, sellers are encouraged to provide tracking information. You can view the status of your orders from your account dashboard. If tracking is not available, contact the seller directly for updates.
Failed Delivery
If a delivery attempt fails, the seller will reach out to arrange a second attempt. Repeated failed delivery attempts may result in order cancellation. BNS escrow protection ensures you are covered in such cases.
Returns Policy
Eligibility for Returns
If an item arrives damaged, significantly different from its description, or is the wrong item, you may request a return. Each seller sets their own return policy, which is displayed on their storefront.
How to Initiate a Return
Contact the seller through your order dashboard to initiate a return. If you are unable to resolve the issue with the seller, BNS escrow protection allows you to open a dispute. Our team will mediate and ensure a fair outcome.
Escrow Protection
All transactions on BNS are protected by escrow. Your payment is only released to the seller after you confirm delivery and satisfaction. If the item does not match the description or fails to arrive, you are covered.
Refunds
Refunds are processed after the seller confirms receipt of the returned item or when a dispute is resolved in your favor. Funds are returned to your original payment method within 3-5 business days.